1. Overview
We want you to be confident when ordering from us. This policy explains how UK customers can return products and receive a refund or exchange.
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2. Your right to cancel (online orders).
2.1 If you are a consumer, you have the right to cancel your online order for any reason within 14 days of receiving your items (cooling‑off period).
2.2 The 14‑day period starts the day after you, or someone you nominate (other than the courier), receives the order.
2.3 To cancel, please contact us by email at connorsummerson@koninesportslimited.com with your order number and a clear statement that you wish to cancel.
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3. Free UK returns
3.1 We offer free returns for orders delivered within the UK.
3.2 Once you have told us you wish to cancel or return, you must send the products back within 14 days.
3.3 Items must be returned in their original condition, unworn and unwashed, with all tags and packaging intact (you may try items on as you would in a shop).
3.4 Returns are processed via Evri. We will either:
• Email you an Evri return label, or
• Give you access to our Evri returns portal to generate your label.
3.5 You must drop your parcel off at an Evri ParcelShop or locker as instructed. Please keep your proof of drop‑off until your return is processed.
(For clarity elsewhere on your site, you can use a short line like: “Free UK returns via Evri within 14 days.”)
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4. International returns
4.1 Currently, free returns are only available for orders delivered within the UK.
4.2 If you are returning an order from outside the UK (if/when you open this), you will be responsible for the return postage costs unless the item is faulty or not as described.
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5. Refunds
5.1 If you cancel within the cooling‑off period and return the products in acceptable condition, we will refund:
• The price you paid for the products, and
• The standard delivery cost (if you paid for delivery).
5.2 We may make a deduction from your refund if the value of the products has been reduced by your handling them in a way that goes beyond what is necessary to check their fit and nature.
5.3 Refunds will be made using the same payment method you used for the original transaction, unless we agree otherwise.
5.4 We aim to process your refund within 14 days of receiving the returned products or receiving evidence that you have sent them back, whichever is sooner.
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6. Exchanges
6.1 We offer free exchanges for size and colour on UK orders where stock is available.
6.2 To request an exchange, please contact us at connorsummerson@koninesportslimited.com with your order number and details of the item you want instead.
6.3 We will create a free Evri return label for the item you’re sending back and dispatch the replacement once we receive and check the returned item.
6.4 If the requested item is unavailable, we will process a refund instead.
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7. Faulty, damaged or incorrect items
7.1 If an item arrives faulty, damaged or not as described, please contact us as soon as possible with your order number and details of the issue.
7.2 We may ask for clear photographs of the fault or damage to help us assess the problem.
7.3 Where an item is confirmed as faulty, damaged or incorrect, we will usually offer a replacement, repair (where appropriate), or full refund.
7.4 Returns for faulty, damaged or incorrect items are always free for UK orders and processed via Evri as described above.
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8. Items that cannot be returned
8.1 For hygiene and safety reasons, we may not accept returns of certain items such as undergarments, socks or protective equipment if they have been opened or worn, unless they are faulty.
8.2 Any such exclusions will be clearly stated on the relevant product page.
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9. How to start a return (UK – Evri)
1. Email us at connorsummerson@koninesportslimited.com with your order number and reason for return.
2. We will confirm your return and send you an Evri label or a link to our Evri returns portal.
3. Pack the items securely, including your name, order number and whether you want a refund or exchange.
4. Drop the parcel at any Evri ParcelShop or locker and keep your proof of drop‑off.
Konine Sports Limited